Shipping and Returns

Shipping :

We use best Courier partners like Fedex, Aramex, DTDC, DELHIVERY etc to ensure a speedy and safe product delivery.

 

Estimated Delivery Time :

After the order confirmation, the products will be dispatched in the next 1-2 days. The estimate delivery time, after dispatch is as follow :

Southern India : 2-3 working days from dispatch day

Northern India : 2-4 working days from dispatch day

 

Dispatch Details :

After the product dispatch, you will be provided with the shipment details of your order, for easy tracking of the shipment and to ensure that you are available at the given address to receive the shipment when it is delivered. Maitri Crafts is not responsible if the shipment is returned, due to unavailability of recipient at the address. Also for COD orders, the courier partners do not allow the customer to open and check the parcel, until they make the payment. You are expected to first make the payment and then receive the parcel. For any issues about the product received, you can get in touch with us at support@maitricrafts.com.

 

Delivery Charges :

Shipping charges within India, for orders Valued below Rs 2000 : Rs 60

For Orders Valued above Rs 2000, shipping is Free.

 

Cash On Delivery :

There is a nominal fee of Rs 50 as the COD charges, per order.

The COD orders are restricted with an upper value of Rs 5000. So if you wish to order products for more than Rs 5000, using COD, you will have to split the order, as required.

 

Product Care & Packing :

Terracotta Jewellery is a fragile product and requires to be handled carefully.

We ensure that the products are packed well, to avoid any form of damage.

 

Cancellation:

If the order is not dispatched, it can be cancelled, and we will refund the total amount or replace the order. However, order once dispatched cannot be cancelled.

 

Returns :

No returns except in case of damaged product received.

Due to transportation/product handling, if the product is found damaged when received, please mail us at orders@maitricrafts.com, with the pictures of the damage and the product, within 24 hours of the products received. We will ensure that you receive either a replacement/discount/refund, depending on case to case scenario. The decision in such cases will be at the sole discretion of Maitri Crafts.

 

Queries/Suggestions/Feedback:

Feel free to drop us a mail at support@maitricrafts.com for any queries, feedback or suggestions.